Learning ServiceNow
Wydawnictwo: Packt Publishing
Najniższa cena z poprzednich 30 dni: 149.00 zł.
IT service management automation at your fingertips
Key Features
Learn to leverage ServiceNow's capabilities for improved IT automation by following step-by-step, practical instructions
Build core administration, development, and maintenance skills with IT service management in ServiceNow
Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automation
Book Description
This book is an updated version of Learning
ServiceNow, that will cover the new and
updated features of the ServiceNow platform.
It will show you how to put important
ServiceNow features to work in the real
world, while introducing key concepts via
examples of managing and automating IT
services. It'll help you build a solid foundation
of knowledge, and will demonstrate how to
effectively implement and configure modules
within ServiceNow. We'll show you how to
configure and administer your instance,
and then move on to building strong user
interfaces and creating powerful workflows.
We also cover other key elements of
ServiceNow, such as notifications, security,
reporting, and custom development. You
will learn how to improve and automate your
business' workflow and processes. By the end
of this book, you will be able to successfully
configure and manage ServiceNow like a pro.
What you will learn
Read and write clear, effective code for
the ServiceNow platform
Identify and avoid common pitfalls
and missteps that could seriously impact
future progress and upgradeability
Use debugging tools to troubleshoot when
things go wrong
Discover tips and tricks from top
ServiceNow developers, architects, and
administrators. Find out what the pros wish
they knew when they were starting out
Who this book is for
This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks.
Some familiarity with web technologies (JavaScript) would be helpful. Prior ServiceNow experience is not necessary.
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