Tragic Design. The Impact of Bad Product Design and How to Fix It

Spis treści ebooka

• Tragic Design: The Impact of Bad Product Design and How to Fix It
• Foreword
• Preface
  • About This Book
  • OReilly Safari
  • Comments and Questions
  • Acknowledgments
    • Jonathan
    • Cynthia
• 1. Introduction
  • The Interface that Killed Jenny
  • The Role and Responsibilities of Designers
    • The Client Paradox
    • Understanding and Identifying Hidden Costs
  • Conclusion
  • Key Takeaways
• 2. Design Can Kill
  • Stupid Errors Versus Stupid Users
  • Case Study 1: Therac-25
    • Interface Diagnosis
      • First issue
      • Second issue
      • Third issue
    • Testing Is Not Optional
  • Case Study 2: Ferry Crash in New York City
    • Use Appropriate Visual Feedback
  • Case Study 3: Ford Pinto
    • Diverging from the Original Question
  • Case Study 4: Flight 148
  • Alternatives to Modes
  • Fault Tree Analysis
  • Conclusion
  • Key Takeaways
• 3. Design Can Anger
  • Why Should You Care About Emotions?
  • Characteristics of Impolite Technologies
    • Impolite Technologies Are Selfish
      • Xboxs frequent updates
      • Google Calendar event reminders
    • Impolite Technologies Are Lazy
      • Self-checkout
    • Impolite Technologies Are Gluttons
      • iTuness silent downloads
    • Impolite Technologies Are Attention Freaks
    • Case Study: Microsoft Office Assistant
    • Polite Technologies
  • Dark Patterns
    • Bait and Switch
    • Fake Content
    • Forced Continuity
    • Friend Spam
    • Misdirection
    • Roach Motels
    • Bonus: Trick Question
    • The Drawbacks
      • It can cost your company money
      • It will hurt other metrics
    • Winning the Argument
    • Persuasion Is Not Deception
  • Conclusion
  • Key Takeaways
• 4. Design Can Sadden
  • The Dribbblelisation of Our Users
  • Inadvertent Cruelty
  • Self-Blame and Humiliation
  • Power User Features
    • Shortcuts
    • Make the Settings are Understandable
  • Allowing for Abuse
  • How to Prevent Causing Sadness
    • Avoid Confusing a Change of Emotion with a Change of State in a Database
    • Dont Underestimate the Power of Symbols
    • Remember that Every User Will Die
    • Use the Sad Sheriff
    • Reprioritize Feature Development
    • Organize Catastrophic Brainstorms
    • Change Your Usual Testing Scenarios
      • Raising the stress level
      • Performing usability testing in context
    • Design for Failure
  • Conclusion
  • Key Takeaways
• 5. Design Can Exclude
  • Accessibility
    • A Case for Accessible Design
      • It affects a lot of people
      • It is good for business
      • It benefits everyone
      • Its required by law
      • Its simply the right thing to do
    • Making Your Service Accessible
      • Dont rely on color to convey information
      • Pick high-contrast text colors
      • Use alt text
      • Avoid text embedded in images
      • Provide context for hyperlinks
      • Simplify your textual content
      • Avoid automatic image sliders (or carousels)
      • Design accessible forms
      • Consider accessibility outside of the browser
      • Treat internet access as a human right
    • Inspiring Change Within Your Organization
  • Diversity, Inclusive Design, Design for All
    • Words, Powerful Words
    • Diversity-Conscious Design: Challenging the Status Quo
  • Injustice
    • Food Stamps
    • Parking Tickets
    • Prison Visiting
    • The Fate of a Nation
  • Conclusion
  • Key Takeaways
• 6. Tools and Techniques
  • Gather as Much Data as You Can
    • Search for People Who Hate Your Product
    • Quantitative Versus Qualitative: Going Above and Beyond Likert Scales
  • Learn to Recognize Emotions
    • Decoding Expressions of Emotion and Body Language
    • Presenting These Observations
    • Mapping Emotional Data
      • Plutchiks wheel
      • Customer journeys
  • Conclusion
  • Key Takeaways
• 7. What We Can Do
  • What We All Can Do
    • Vote
    • Speak Up
    • Support Others
    • Share Good Examples
    • Start Your Own Company
    • Practice Empathy
    • Everyone Is a Designer
  • What Designers Can Do
    • Work Where You Are Needed
    • Learn to Raise Your Voice
    • Take a Stand
    • Be a Great Designer
      • Be a world-class communicator.
      • Use the user-centered design methodology.
      • Use data as ammunition.
      • Keep a students mindset.
      • Teach and mentor others.
      • Polish your process.
      • Take your time.
      • Be engaged.
      • Take a step back.
      • Branch out.
      • Contribute.
      • Ask who is losing and who is winning.
    • Stop Reading This Book... (Soon!)
      • What are you passionate about?
      • Allocate your time.
      • Find an outlet.
      • Tell a friend.
• 8. They Are Doing Good
  • Physical Good
  • Emotional Good
  • Inclusion
  • Justice
  • What Will You Do?
• A. Companies, Products, and Links
• B. About the Authors
• About the Authors
• Colophon
• Index
• Copyright

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