User Training for Busy Programmers. Develop effective software training classes quickly and easily

Spis treści ebooka

• User Training for Busy Programmers
  • Table of Contents
  • User Training for Busy Programmers
  • Credits
  • About the Author
  • Preface
    • What This Book Covers
    • Conventions
    • Reader Feedback
    • Customer Support
      • Errata
      • Questions
  • 1. Introduction
    • Misconceptions about Training
      • Myth: Your Software Training Class should be about the Software
      • Myth: Your Students Want or Need to Know It All
      • Myth: In a Training Class, the Instructor Must Answer All of the Students Questions
      • Myth: When Teaching Software, You Should Begin at the Beginning
    • Havent we Solved these Problems with IDS?
    • The Checklist
      • Step 1: The Setup
        • Set Criteria and Get Buy-In
      • Step 2: Develop In-class Exercises
        • Test and Revise Exercise Files
      • Step 3: Develop Lectures
      • Step 4: Develop the Demo
      • Step 5: Package the Course
        • The Student Guide
        • The Instructor Guide
      • Step 6: Set Up and Test Run
        • Test the Room Setup
        • Practice Run
        • Revise the Course
        • Develop Follow-up Materials
      • Step 7: Deliver the Course
    • Summary
  • 2. The Setup
    • Who Needs to be Trained?
      • Action
        • Audience (Select One)
        • Type of Information to Cover for this Audience (Select All that are Applicable)
    • Write the Learning Objectives
      • Checkpoint
      • Action
    • Is This a Need that a Training Class Can or Should Fulfill?
      • Checkpoint
      • Action
    • What Scenario will give your Clients the Most Realistic Experience in the Classroom?
      • Define the Process
      • One Process or Several?
      • Checkpoint
      • Action
    • Develop a Training Scenario
      • What is a Training Scenario?
      • A Special Case: Software Toolkits
      • The Scenario
      • Checkpoint
      • Action
    • Write an Exercise Description for Each Learning Objective
      • Examples of Learning Objectives and Exercise Descriptions
        • Example 1
          • Objective
          • Exercise Description
        • Example 2
          • Objective
          • Exercise Description
      • Checkpoint
      • Action
    • Set the Criteria for Success
      • Action: Write Criteria for Success
      • Checkpoint
    • Get Buy-in from Sponsors
    • Summary
  • 3. Develop In-class Exercises
    • Prepare Software for the Exercises
      • Checkpoint
      • Action
    • Write the Directions
      • Save a Version of the Data after Each Exercise
      • Extended Example of Exercise Directions
    • Writing Style for Directions
      • Sentence Structure: Put Conditional Phrases First
      • Start Each Numbered Step with an Action
      • State the Result of Each Action
      • Use the Second Person
      • Differentiate Button Pushes, Menu Items, and the Text Displayed on Screen
      • Separate Nested Menu Items
      • Action
    • Test and Revise the Exercise Files
      • Return the Training Files and Development Workstation to its Pre-Class Condition
      • Step Through the Exercise Directions
      • Checkpoint
      • Action
    • Summary
  • 4. Develop Lectures
    • Develop Lectures Around the Exercises
    • A Structured Approach to Developing Lectures
      • List of Suggested Slides
        • Unit Title
        • Purpose
        • When is This Procedure Performed?
        • Who Performs this Procedure?
        • What Information is Entered During this Procedure?
        • What Processing does the System Perform on the Data Entered During this Procedure?
        • What is the Result of this Procedure?
        • Special Fields
        • Demonstration
        • Exercise
        • Review
        • Questions?
      • Checkpoint
      • Action
    • Summary
  • 5. Develop the Demo
    • Write the Demo Instructions
    • Use Unique Data for the Demo
    • Developing a Demo Key Steps
    • Write the Demo Speaking Points
      • How to Write Demo Speaking Points
        • Example of Demo Directions with Speaking Points
      • Checkpoint
      • Action
    • Summary
  • 6. Package the Course
    • The Student Guide
      • Table of Contents
      • Introduction
        • State the Goals of the Course
        • Describe the Intended Audience
        • List Prerequisites
        • Duration and Class Size
        • Training Group Contact Information
      • Printouts of the Slides
      • Directions for the In-class Exercises
      • Resources and Contacts
    • The Instructor Guide
      • Table of Contents
      • Introduction
      • Printouts of the Slides
      • Directions for the In-class Exercises
      • Resources and Contacts
      • Slide Show Files
    • Checkpoint
    • Action
    • Summary
  • 7. Setup and Test Run
    • Test the Room Setup
    • Practice Run
      • Action
    • Develop Follow-up Materials
      • Example of a Follow-up Course Evaluation
        • Checkpoint
        • Action
    • Summary
  • 8. Deliver the Course
    • Presenting your Course
    • Summary
  • 9. A Final Note
  • Index

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